Shipping, Billing & Refund Policies
Shipping:
Processing Time: We do our best to ship orders as quickly as possible.
Most orders are shipped within 2–5 business days, but the timeframe may vary, unless otherwise noted. Each item is made on-demand and custom by hand for that specific order. Once your order is processed, your order will then ship out via the shipping method you select at checkout. Please note processing time does not include transit/shipping time.
Transit Time: This may vary based on your location, typically between 3-5 business days from the time of shipment.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Billing:
We are happy to accept all major credit cards & other forms of payment at checkout. All items/orders must be paid in full before they are sent out
Refund Policy:
We do our absolute best to give you the most accurate details concerning our products. It's our goal to make sure you are completely satisfied with your purchase at Warrior Girl Shop. Each item is custom made to your specific wants and needs (color of garment, size of garment, as well as the design).This also ensures each item you receive is brand new, and never used. Choose your sizing and design carefully before placing an order.
However, in case of a damaged product or a manufacturing error, Warrior Girl offers a free reprint or a refund if you contact us within 7 days of product delivery. Please get in touch with our team using the Contact Us form and provide a clear photo showing the issue.
Please note that Warrior Girl will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size, pattern, item or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. There is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
Please compare your body measurements with the size charts on each garment page prior to placing an order. If you decide not to measure yourself accurately, we cannot be responsible for inaccurate sizing. If you have ANY questions at all about sizing, please message us BEFORE purchasing, and we will try to help you out as best as we can. Every once in awhile though, something happens and an exchange is necessary. To best handle these situations, we offer a no-hassle policy. Notify us within 3 days of receipt that there is an issue and if it is our issue, we will get it fixed at absolutely no charge or inconvenience to you. Thank you!
Contact us for refund inquiries - info@warriorgirlshop.com
Cancellation Policy:
To request cancellation, please click on the order in your account, please contact us by email - info@warriorgirlshop.com. There is not guarantee we are able to cancel the order if you do not email us by 11:59pm EST(USA) the day of your order, this means that the order has already entered the production process and will be unable to cancel the order.
Contact us for cancellation inquiries - info@warriorgirlshop.com
Return Policy:
We do our absolute best to give you the most accurate details concerning our products. It's our goal to make sure you are completely satisfied with your purchase at Warrior Girl Shop. Each item is custom made to your specific wants and needs (color of garment, size of garment, as well as the design).This also ensures each item you receive is brand new, and never used.
Reasons for Returns:
1) You received the wrong item
2) You received a damaged or faulty item
Returns and exchanges are not supported if you (customer) ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Warrior Girl offers a free reprint or a refund if you contact us within 7 days of product delivery. Please get in touch with our team using the Contact Us form and provide a clear photo showing the issue.
Returns and exchanges are not supported if you (customer) ordered the wrong size, color, or simply changed their mind.
We Cannot Accept Returns If:
1) A 'change of mind' because we print on demand & do not hold stock. Please choose carefully as returns are not accepted for exchange of design or refund.
2) The item(s) have been worn or washed
3) The item(s) have been altered in any way
4) The item(s) are in any way defective from the original and salable condition unless the condition is our fault.
5) The item(s) are part of a replacement order from a previous exchange
6) The item(s) were a Final Sale item
7) The item(s) do not have the original tags on them
8) Ordering the wrong size, color, or simply changed your mind.
Please note that Warrior Girl will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. There is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
Please compare your body measurements with the size charts on each garment page prior to placing an order. If you decide not to measure yourself accurately, we cannot be responsible for inaccurate sizing. If you have ANY questions at all about sizing, please message us BEFORE purchasing, and we will try to help you out as best as we can.
Contact us for return inquiries - info@warriorgirlshop.com
Any further questions about our policies? Please email us at info@warriorgirlshop.com